Returns & Refunds Policy

At Yokkoyama Hat Market, your satisfaction is our top priority. We are dedicated to offering high-quality products, and if for any reason you are not completely satisfied with your purchase, we’re here to assist you with returns, exchanges, and refunds.

Return Policy

Eligibility for Returns:

• Yes, we accept returns for defective and non-defective products

• Return requests must be made within 30 days from the date you receive your order.

• This includes products that are opened or have been slightly used

How to Return an Item:

1. Submit a Return Request

   • Email us with the subject line “Return/Refund Request.”

   • Please include your order number and attach photos showing the issue (if applicable).

2. Receive a Return Label

   • We will send you a prepaid shipping label via email.

   • Print the label and attach it to your return package.

3. Ship the Item

   • Securely package your item and send it back using the provided label via postal service.

4. Return Confirmation

   • Once we receive your returned item, you will receive a confirmation email.

📦 Important: Return shipping is free — you will not be charged for return shipping costs.

Exchange Policy

We offer free exchanges for items that are damaged, defective, or not as described.

• No additional fees are required for exchanges.

• A replacement item will be shipped as soon as we receive and inspect the returned product.

Refund Policy

Refund Timeline:

• Refunds are processed within 2 business days after we receive your returned item.

• Once approved, the refunded amount will be credited to your original payment method within 1–3 business days.

Need Help?

If you receive a defective item or encounter any issues with your refund, please contact us right away — we’re here to support you!